Shipping Policy

 

Yench offers to provide FREE shipping on every domestic order For certain inaccessible and / or locations requiring special arrangement to ship the products within India, the actual shipping charge by the courier company will be charged.

 

Your order will be shipped to you fully insured.

 

We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.

 

After your product(s) has been successfully placed, booked and packaged, it will be shipped within 7 to 8 working days. The expected time frame for the delivery of the booked products to the shipping address is between 3-5 business days.

 

After creating an order, the Customer can change the shipping address only till the point when the product is actually shipped. In the event the Customer wishes to change the shipping address, he / she has to contact customer support team , before the shipping confirmation mail has been received. Once the shipping confirmation mail has been sent to the Customer, no requests to change shipping address will be entertained.

 

The Recipient accepting delivery should not accept deliveries where the box or packaging has been tampered with or if the box is empty.

 

The recipients receiving the delivery must open the package and check its contents prior to accepting the delivery or signing the delivery receipt.

 

If the recipient is not available at the time of delivery, the courier company shall try and deliver the item thrice before returning the same  All costs for re-shipment and handling in the case of non-delivery to the Customer shall be chargeable to the Customer.

 

Please note that international import duties are paid by customer

 

Delivery guarantee is subject to terms and conditions of the courier company. Any inconsistency in name or address will result in non delivery of the product.

 

Cash on Delivery Policy

 

Cash on delivery (COD) payment method is a popular payment option for many customers. However, in some cases, due to a variety of factors, we may disapprove the COD payment method for certain customers. Below is our policy regarding the disapproval of COD payment method:

 

Order Location: We reserve the right to disapprove the COD payment method for customers based on their location. If we are unable to provide COD service in a particular area, we will inform the customer at the time of placing the order.

 

Customer Transaction History: We reserve the right to disapprove the COD payment method for customers based on their past transaction history. If a customer has a history of not paying for COD orders, we may disapprove the COD payment method for future orders. Additionally, if a customer has a history of returning COD orders frequently, we may disapprove the COD payment method for future orders.

 

Other Factors: We reserve the right to disapprove the COD payment method for any other reason that we deem appropriate, such as suspected fraud or any other suspicious activity.

 

Please note that the decision to disapprove the COD payment method for any customer is solely at our discretion. If we disapprove the COD payment method for a customer, we will inform the customer at the time of placing the order and provide alternative payment options.

 

We value our customers and strive to provide the best possible service. We believe that this policy will help us ensure a smooth and secure payment process for all of our customers.